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know-how to deliver a world of high-impact e-learning

Free Support

What I Provide for Free

 

If you run into problems and just can't seem to figure out what is wrong, contact me. I provide FREE help to Lectora developers:

•         getting something to work

•         finding a workaround

•         finding techniques to get things done faster

 

Actually there are a couple of small catches -- ah, you thought so.

1.            You agree to help 2 other people - not necessarily in the area (pay it forward)

2.            You agree to receive a few e-mails over the next year (just a few) about cool new stuff to make your courses more interesting or speed up your development.

3.            If this was in response to a forum issue, you post the solution to the forum. There is no need to give me credit, just let others know how to solve this.

 

That's it.

 

Confidentiality

 

All specific information relating to the client's primary business remain the property of the client and may not be used or discussed outside the client's organization by any eProficiency employee.

How To Send In Your Request

 

Here is your check list of what to include in the e-mail:

1.            A description of the problem including:

a.            What you want it to do

b.            What you coded

c.              What it does NOT do (the problem).

2.            A zip file of the problem title as follows: Open the title in Lectora and File menu > Export > ZIP. Send that. Do not send just the .awt file. Do not delete things from the file and then zip the folder. If you have company proprietary stuff, copy the folder, delete the proprietary stuff, then do this step.

3.            What version of Lectora (Help menu > About) and include Lectora year and version number - usually 4 digits.

4.            Your name

5.            Your company name

6.            A contact phone number if I have questions

 

Send to ben.pitman @eProficiency.com

 

Exclusions

Currently I provide support for Lectora ONLY - no Flash, video, audio, no interfacing with an LMS.

 

Intellectual Property Rights

Any technique I develop you can use internally but you may not distribute or sell it per se. You may incorporate it in any product or course you develop or sell. I may develop or sell that technique in any way I wish.